The Fountainhead Portfolio

Course: Being Assertive - 1 Day

Overview

This course has been developed to provide participants with an understanding of how to be assertive in workplace situations.

The course covers issues such as barriers to being assertive and a range of assertive techniques and models. Delegates will also focus on the differences and effects of non assertive and aggressive behaviour. Participants will learn when and how to use different types of assertion in order to improve their individual impact and through a range of practical exercises will have the opportunity to practice solutions in work type situations

Aims

To introduce delegates to a range of assertive techniques and methods that they can use in the workplace in order to display assertive rather than non - assertive or aggressive behaviour.

Objectives

By the end of this course participants will be able to :

Recognise the difference between assertive, aggressive and non assertive behaviour
Understand the different techniques, models and methods available to be assertive
Be aware of the effects of non verbal behaviour
Identify the barriers to being assertive and the methods that can be used to overcome those barriers
Understand the role of negotiation in workplace assertiveness.

Key Topics

Barriers to assertiveness
Negotiation and behaviour
Making an impact - assertively
Non assertion and aggression
Successful outcomes

Learning Methods

A practical based workshop with discussion and trainer input contribute to the learning methods for this particular course

This course can be designed to meet your individual needs. For more information, please contact us.

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